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FAQ's

CONTACTING US

How do I contact Customer Care?
To ensure that we answer your queries as quickly as possible, please contact us via our contact form. Alternatively you can email us at info@statuscollective.com

How long does it take for you to reply to my email?
Status Collective’s Customer Care team strive to respond to all customer Emails as quickly as possible! Please allow up to 24 hours for a response. This timeframe may be extended due to sale periods.

 

PAYMENT

What Payment Method do you currently accept?
We currently accept:
△ Paypal
△ Stripe
△ Visa (Credit & Debit)
△ Mastercard (Credit & Debit)
△ Afterpay
△ Status Collective Credit notes

Is it safe to pay with Credit Card on www.statuscollective.com?
Yes! Status Collective use Stripe & PayPal to process all Credit Card transactions to ensure our customers are protected. Our website is industry-standard and guaranteed. Your information is safe and secure. Every time you visit, we do not store any credit card information. If you need any further information, please see our Payments & Orders section.

 
How do I use my Credit note?
Easy! To use your Status Collective Credit note Simply:
1. Go to statuscollective.com and add your loved products to your Shopping Bag.
2. Go through the Check-Out Process as normal.
3. On the first step of the Checkout process, simply enter your Credit note code, in the discount field.

If you need any further assistance, please be sure to contact us.

How do I change Currency?
At the top of the page you can choose your selected currency and prices will be automatically converted for you.
 

ORDERING

Will I receive a confirmation email after placing an order?
YES! You will receive an Email confirmation after purchasing your order, to confirm we have received your order successfully.
If for some reason, you did not receive a confirmation email, please:
1. Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through.
2. Contact our Customer Care team to forward this Email to you again.

Can I change the shipping address of my order?
If you have mistakenly checked out with an incorrect address, please Contact us urgently. Please ensure you include your New/Correct Shipping Address so we can update your shipping address promptly & complete your order with no delays. We are generally able to change the shipping address, unless the order has already been shipped.

Can I change my order once it has been placed?
Once an order is placed, we will be busily working to get it to you as quick as possible. So for any change of mind decisions you will need to contact us within 3 business hours. If your order has not been shipped we can amend it for you.

Can I cancel my order once it has been placed?
Once an order is placed, we will be busily working to get it to you as quick as possible. So for any change of mind decisions you will need to contact us within 3 business hours. If your order has not been shipped we can cancel your order for you and give you a store credit.

I just placed my order. Can I add another item to it?
Unfortunately, we cannot add items to your existing order. Please place a new order for the item & contact us below immediately. We will happily issue you a store Credit-Note for any additional shipping paid, if both your orders are combined in shipping.

 

SHIPPING & TRACKING

How much is shipping?
To view all our shipping rates please visit our SHIPPING page

When will my order be shipped?
All orders made before 3:00 pm (AEDT/ Sydney Time) Monday to Friday, are Picked, Packed, and Shipped off the same day. All orders made on weekends, will be fulfilled the following business day. Please allow up to 48 hours for your orders to be dispatched during sale periods.

△ Australia orders: If you have not received your items within 5 business days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! Resulting in your parcel to be waiting for you at your nearest post office for collection.

△ International orders: If you have not received your order after (Express: 6 days), Please track your package to find its location and call your national postal service with your tracking number.

When will I receive my order?
All stocked items will be dispatched within 24-48 hours from the date the order was placed. Some specialty or Pre-order items may take longer to ship; customers will be notified if so. Please note that all orders are sent via Australia Post prior to 3pm AEST on weekdays only.

Where is my tracking number?
Once your order is packed & leaves our warehouse, you will receive an email with your order’s unique tracking number so you can track it online. 

Order’s made on:
△ Weekdays (Between Monday to Friday), please allow up to 48 hrs to receive a tracking number
△ Weekends (Saturday & Sunday), will receive a Tracking Number the following working date (Monday).
△ Public holiday’s will receive a Tracking Number the following working date.

If for some reason, you did not receive your Tracking Number, Please:
1. Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through.
2. Contact our Customer Care team to provide a Tracking Number to you.

How do I track my order?
Tracking your order is now Super Easy & Fast!

Tracking AUSTRALIAN Orders: You can track your order by Entering your Tracking Number received Via Email, in the following link:
△ AusPost Express: http://auspost.com.au/track/

Tracking INTERNATIONAL Orders: For all International Orders, You can track your Order by Entering your Tracking Number received Via Email, within the following link:
△ Express International: http://auspost.com.au/track/

My order has not arrived. What do I do?
If you are in Australia and have not yet have received your order within 5 business days of placing your order, please contact us by filling in the 'contact us' form.

All other destinations, please allow up to 10 business days after placing your order before using the above method to contact us.

Do you send to PO Boxes?
Yes! We do send orders to PO Boxes! 

 

RETURNS

What is your return policy? -
△ All items must be returned within 14 days from receiving your order.
△ All returns will automatically be issued a Credit Note (This will allow you to easily purchase an alternative item or the same item in a different size). 
△ We do not offer refunds for change of mind or incorrect sizing. 
△ Customers who have received product/s with a manufacturing fault or incorrectly are entitled to a full refund.
△ It is the customer’s responsibility to pay all freight charges to return the item.
△ Unfortunately, we do not Credit Note or refund original shipping charges.

Condition of return:
Please take care when trying on any products: All Garment/s Must be returned: Unworn & unwashed, With all original tags still attached, In all product/s correct & original packaging, No smell of perfume, makeup stains, deodorant or washing powder. 

What cannot be returned:
All SALE Items CANNOT be returned. For safety & hygiene purposes, the following categories can not be returned: Accessories, Intimates, Swimwear.

Please note, all Items that do not comply with our Returns Policy will be Returned to Sender. To view all our Returns Information in detail, Please read our Returns Policy.

Can I return items purchased on sale?
Unfortunately, All Sale Items CANNOT be returned. To view all our Returns Information, Please head to our Returns Policy page.

How do I make a return?
To ensure your returning Item is eligible to be returned, please read our Returns Policy above. Once you have read our Return Policy & if you're returning item does comply, please follow the below:
Email us at returns@statuscollective.com with your order number and reasoning. Once we receive your Return Request, Status Collective’s Returns team will ASSESS your return. Once your Return has been ‘Authorised’ Via Email, THEN you are able to send your return to the below address:

ONLINE RETURNS
STATUS COLLECTIVE
PO BOX 143
WOLLONGONG NSW 2520

Please include your original order number with your return package (to ensure your return is processed faster). We would recommend using a trackable delivery method for your returning item, as Status Collective are not held responsible for lost or damaged returns.

Can I exchange an item?
Unfortunately, Status Collective cannot process exchanges, however, a Credit Note will be issued so you can simply re-order another item. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a full-store Credit Note and place a new order, OR If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with a Credit Note once we receive your unwanted item. (As we do not hold items)

How long do I have to return an item?
Status Collective offers Store Credit for any Full-Price item that is returned within 14 days of ordering. (Exclusions apply). To view our full Returns information, please visit our Returns page.

How long does it take to process my return?
Status Collective’s returns team aims to process your return as quickly as possible! It may take 3-5 business days for your return to be processed after it reaches our HQ.

How can I track the status of my return?
Currently we have no method of notifying you when we receive your return. We recommend you use tracked parcels when sending returns back to Status Collective’s HQ. Once it has arrived at HQ and the Status Collective’s Returns Team have processed your return - You will be notified by email with the amount of Store Credit that you have. Please note, Status Collective is not responsible for any return parcels lost by Australia Post or any other couriers.

What is a store credit/credit note?
A Credit Note is the Note you receive in the form of an Email, which contains the value of your Credit & the Code to use at checkout for your next purchase. (Please note, a Store Credit is the same, just another term used).
△ All Credit-Notes have a one year expiry date!
△ Credit-Notes are received when a return is Authorised/ Accepted (Exclusions apply).
△ All Credit-Notes are provided in Australian dollars.

How do I return a faulty item?
Status Collective’s Packing team does a thorough inspection of all goods before they are shipped to our customers. We aim to provide our customers with products of the highest standard and quality.

If you unfortunately receive an item with a manufacturing fault, Status Collective’s Customer Care team will help resolve the problem as fast as possible!

Please help us speed up the returns process by providing a photo or two showing the defect/ fault, when contacting us. We look forward to assisting you!

How do I return an incorrect item?
If you received an item that is different to the one that you ordered, please contact Status Collective’s Customer Care team who will help resolve the problem as soon as possible! We look forward to assisting you.

 

OTHER

Do you have a physical store?
Status Collective is an Online Store, which means you can shop with us 24/7 at your own convenience from any country around the world! We know you are a busy gal on the go, reasoning why we strive to make Shopping with us, as easy as possible!

I am a blogger and would love to collaborate with Status Collective.
We are always on the hunt for new bloggers to work with. Please let us know your Social Media Account Names, Following, Country & Idea of collaborating, etc. Looking forward to collaborating!

Do you have a size guide?
We sure do! Simply, click below each product image to view our sizing guide! Alternatively you can access our Size guide in our footer on our homepage. Please note, for personal sizing recommendations, please feel free to email our amazing customer care team, They’re always happy to help out! :)

Do you have any promo codes?
Sure do babe! We also love a cheeky bargain ;) You can get your hands on exclusive offers and promotions by keeping an eye out on our Social Media pages & Joining our Status Collective Style Club by signing up to our newsletter :)

 

RESTOCK

Can I request a re-stock?
Definitely! Nothing haunts us like the things we don’t buy! Let us know what you love and we’ll do our best to get it back in for you! :) Email us with the product name, size and colour and we’ll make sure you’re first to know when it’s back in so you don’t miss out!

Do you re-stock every item?
We do try to bring back as many previous/ sold out style as possible, however, we cannot guarantee that every product sold out will be restocked, as Status Collective do need to make room for New Arrivals.